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South Haven Lodge is situated in a quiet residential area in Woolston, just 0.3 of a mile from Woolston Station and 2.2 miles from the centre of Southampton. The dining area has been designed to make mealtimes an enjoyable social occasion for the residents with tables for four. Full central heating and carpeting are provided throughout the home which is all ground floor. Our accommodation comprises of 35 ground floor single bedrooms, all with en-suite facilities.
I would like to say that Springfield care home is second to none, all the staff are helpful and friendly. Thank you so much for the love and care you gave my dad, you truly made him a happy man and he never lost his sparkle. Thank you so much for getting the vaccinations done so quickly to our loved ones. You are the best care home in Southampton at a very reasonable price.
Springfield House Care Home, Woolston, Southampton.
To maintain a happy and confident care and work ethos in all levels within R&E Kitchen Care Group. You and your Staff at Springfield Kylie are amazing and when I’m going to be old and will have to choose my care home I will definitely be choosing your one. To maintain a happy and confident care and work ethos in all levels within Springfield Care Home. Whilst auditing processes were in place, they had not been effective in identifying all the areas of concern we identified during our inspection.
“We just wanted to say a huge thank you to you all, for all the love, care and understanding, you have shown mum since she moved into the home. It was nice to know that she was receiving the good care and company that she had been in need of for some time. The thing which made this all possible was the fact that you agreed Kylie to allow Eddie the dog to come in with her as she would never have made the move without him.
CQC Rating for St James Care
We looked at the care plans for three people who used the service and whose needs were considered complex. Their needs had been assessed and regularly reviewed to ensure any changes were identified and responded to. Care plans were detailed and personalised to individuals and included risk assessments. Daily records showed the care plans were being followed which meant people’s assessed needs were being met. Staff received appropriate professional development and annual appraisal to support them in their work.
You just couldn’t ask for a better place.” The other told us about an incident involving their relative and said the service’s response had been positive. Staff provided a range of activities for people and took time to encourage them to join. People could move around the home and spend time as they wished.
South Haven Lodge Care Home
Staff spoke to people respectfully and acknowledged their wishes. There was a complaints procedure in place which was given to people when they moved into the home. Staff were trained to give medication and medication records were maintained accurately. Staff were trained in the other aspects of their work but were not fully supported through the use of supervision and appraisal. We found it was not always possible to establish if people had received their medicine as prescribed. We found medicines remained in packs when records showed the person had had the medicine given to them.
People were supported to express their views and be involved in making daily decisions about their care and support. Staff described how they supported people with personal care whilst being mindful of their dignity. Risk assessments identified when people were at risk from every day activities, such as moving around the home or using equipment. Arrangements were in place to ensure people’s safety in the building. People’s needs were met by suitable numbers of staff and appropriate recruitment procedures were in place.
The main garden has a large patio and grassed area with seating and umbrellas providing shade on sunny days. There is also a further patio garden to the rear, with seating and garden furniture. A pathway leads around the garden if residents would like a walk. Conveniently close to all major routes near the M3 and M27 motorways and the South Coast, yet quietly located with a wooded area opposite and a garden to the rear. There are local shops in Woolston, a Library and a Church and we are close to the water front where you can enjoy a leisurely stroll. We would like to thank everyone for the care, love and quality of life that you have given my mum and for the peace of mind you gave us seeing how well she was cared for.
People were frequently offered a range of snacks and drinks, including fresh fruit and were offered choices to eat and drink. Woolston Road is set in a residential street in the village of Netley Abbey near to Southampton. The home is easily accessed by public transport with a bus stop right outside the front door and the train station only a five minute walk from the home. The home also has a large kitchen and a separate dining room which leads on to an enclosed courtyard. The courtyard is a fully paved area which offers an additional large enclosed outdoor space.
How we use your personal information, how we may share it, and how long we keep it for is all stated in our Terms and Conditions and Privacy Policy. By submitting this form you are accepting the terms of our Privacy Policy. Springfield House Care Home is a very home from home environment, along with the loving care the staff provide to our mum. Springfield have lots of activities, with all residents enjoying crafts, baking, painting, quizzes, film days, sports and more. In this report the name of the registered manager appeared who was not in post and not managing the regulatory activities at this location.
The registered manager ensured that lessons were learnt and improvements made when necessary. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The small triumphs that provide great satisfaction are what has kept my love for the job alive. I love working with people and leading a team who share my passion for the job and motivation to achieve positive outcomes for people we support in our services.
He is very happy in his comfortable room which such lovely meals and especially enjoys the films shown on a big screen. At the time of the inspection, one person was protected appropriately by the safeguards. We saw five beds which were stained and a bath which was damaged and posed a risk to people using the service. There were some malodours throughout the service and the communal areas were in need of some refurbishment. Carpets and floors were not being effectively cleaned regularly.
All rooms are fully furnished but residents are encouraged to bring in small personal items to make the room look and feel more homely. Mum flourished physically and mentally and her dementia was managed superbly. Daily contact was established using Facetime, skype, WhatsApp and the common telephone. The Facebook page also allowed us to be part of the community - the true family culture. Mum thought she was at my house and I’d decorated it for her, which in itself speak volumes of how comfortable she was within her own world.
Buttercup House.. A great place to live
Care plans were well organised and contained detailed information about each person’s individual needs. Care records detailed people’s preferences and dislikes and past life history. Where appropriate, relatives were included in the reviews of the care plans. The service had identified the minimum numbers of staff required to meet people’s needs and these were being met. People’s bedrooms were comfortable and personalised to reflect people’s individual tastes.
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