Table of Content
The numbers of tablets were not always correct against the records which meant tablets could be missing as staff did not know how many tablets there should be in the home. Some people were prescribed medicines “when required” but there was not a care plan in place for two of these people to guide staff in a consistent way when supporting people. The issues around medication had not been identified through the process of auditing. To treat service users as individuals using the person centred approach to achieve a holistic plan of care.
People were supported to express their views and be involved in making daily decisions about their care and support. Staff described how they supported people with personal care whilst being mindful of their dignity. Risk assessments identified when people were at risk from every day activities, such as moving around the home or using equipment. Arrangements were in place to ensure people’s safety in the building. People’s needs were met by suitable numbers of staff and appropriate recruitment procedures were in place.
Rosewood Care Home
The communal area is on the ground floor and is divided into a sitting and dining area. The interior of the home feels homely, offers three living areas, open plan dining room, and the lovely gardens provide the perfect space for you to relax in. People received care and support which met their needs and was responsive to changes. The registered manager and staff organised and provided a range of different activities.
During this inspection on 27 and 28 March 2017, which was unannounced, we found improvements had been made but we identified further concerns and areas for improvement. At Woolston Road we specialise in providing support for young adults with autism, complex behaviours and communication needs. We are always interested to hear from talented individuals as vacancies appear from time to time. Therefore, if you would like to enquire please forward your CV and covering letter to our address above or by completing this form. Sarah and her team look forward to welcoming you to South Haven Lodge. To maintain a happy and confident care and work ethos in all levels within St Johns Nursing Home.
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At the time of the inspection there were 20 people living at the service. We found that people did have choice on a daily basis and that staff knew them and their needs well. Staff respected people's privacy and dignity when they supported them with personal care.
More specialised training specific to the needs of people using the service was being planned. These allowed staff to air any concerns or suggestions they had regarding the running of the service. The service held personal money for people living at the service. We checked the money held against the records kept at the service. The registered manager was able to explain the discrepancies and told us that some transactions were not always recorded at the time they were done. Staff developed caring relationships with people using the service.
Inspection Reports:
To maintain and exceed an already proven high standard of quality, service and care to our residents. Meals were appetising and people were offered a choice in line with their dietary requirements and preferences. Where necessary staff monitored what people ate to help ensure they stayed healthy.
The provider had audit systems in place to people were well cared for and risks to their safety managed. Audits included medication, health and safety, record keeping and cleaning. Audits showed areas which needed action to improve and records showed these had been addressed. The audits were then reviewed by a senior manager to ensure appropriate action had been taken. This meant the manager and provider had an overall view of the service and how people's needs were being met. Our home manager has a number of years’ experience managing social care services.
The registered manager ensured that lessons were learnt and improvements made when necessary. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The small triumphs that provide great satisfaction are what has kept my love for the job alive. I love working with people and leading a team who share my passion for the job and motivation to achieve positive outcomes for people we support in our services.
He is very happy in his comfortable room which such lovely meals and especially enjoys the films shown on a big screen. At the time of the inspection, one person was protected appropriately by the safeguards. We saw five beds which were stained and a bath which was damaged and posed a risk to people using the service. There were some malodours throughout the service and the communal areas were in need of some refurbishment. Carpets and floors were not being effectively cleaned regularly.
People were assessed prior to receiving care and support plans were developed to show how their needs would be met. Risk assessments were completed and measures to reduce risks were put in place. Staff were supported by a system of induction training, supervision and appraisals. Staff received training relevant for their role and there were good opportunities for on-going training and support and development.
I would like to say that Springfield care home is second to none, all the staff are helpful and friendly. Thank you so much for the love and care you gave my dad, you truly made him a happy man and he never lost his sparkle. Thank you so much for getting the vaccinations done so quickly to our loved ones. You are the best care home in Southampton at a very reasonable price.
The staff team work to ensure close links with the community, enabling the people we support to access opportunities for education and leisure pursuits. The service was not responsive across all aspects of its service. People’s needs had been assessed before they moved into the home. Records confirmed people’s preferences were noted and formed part of the care plan. People were supported to maintain relationships with their friends and relatives. People told us they could made choices such as what they ate, when they got up, when they went to bed and when they bathed.
We saw staff putting a hand gently on people’s backs when they were walking, which was showing the person they were there to support them. People were supported by sufficient staff who had received relevant training to enable them to support people effectively. People were able to walk around the building independently and sit in the garden if they wished. I started as a support worker with no care experience and have worked in multiple roles throughout my career ranging from support worker to Operations Manager.
South Haven Lodge is situated in a quiet residential area in Woolston, just 0.3 of a mile from Woolston Station and 2.2 miles from the centre of Southampton. The dining area has been designed to make mealtimes an enjoyable social occasion for the residents with tables for four. Full central heating and carpeting are provided throughout the home which is all ground floor. Our accommodation comprises of 35 ground floor single bedrooms, all with en-suite facilities.
People were frequently offered a range of snacks and drinks, including fresh fruit and were offered choices to eat and drink. Woolston Road is set in a residential street in the village of Netley Abbey near to Southampton. The home is easily accessed by public transport with a bus stop right outside the front door and the train station only a five minute walk from the home. The home also has a large kitchen and a separate dining room which leads on to an enclosed courtyard. The courtyard is a fully paved area which offers an additional large enclosed outdoor space.
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